Personal Data Protection got55

got55 is an online gambling platform operating under international licensing and providing services to adult players in Malaysia. We understand that your privacy is not something to be taken lightly, especially in the context of an online financial platform.

This Privacy Policy explains in detail how got55 handles your personal information from the point of account registration through every transaction and gaming session you carry out on our platform. By registering an account or using got55 services, you agree to the terms set out in this Privacy Policy.

got55 is committed to following best practices in data protection and will keep this policy updated whenever there are changes to how we handle your personal information or when industry regulatory requirements change.

got55 collects various types of information depending on the nature of your interaction with our platform. This collection is done directly from you during registration, use of services or communication with our support team.

We may also collect information you share voluntarily when interacting with our customer support, including all Live Chat sessions and communications via support email. All this information is recorded for the purposes of service improvement and dispute resolution.

Every piece of information collected by got55 has a clear and legitimate purpose. got55 does not collect data beyond what is needed for the following purposes:

• Member identity verification — to ensure accounts can only be accessed by their rightful owners and to comply with international licensing requirements relating to Know Your Customer (KYC).
• Financial transaction processing — including verification of deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH), as well as processing withdrawals within 5–30 minutes.
• Provision of gaming services — to allow you to access online slots, live casino, sports betting and arcade games, including bonus records such as a 100% welcome bonus of up to RM1,000.
• Fraud prevention and account security — to detect suspicious activity, protect your account and maintain the integrity of the platform.
• Service communications — sending notifications related to your account, terms updates, promotional information (if you have agreed) and responses to support inquiries.
• Regulatory compliance — fulfilling legal obligations and the requirements of international licensing bodies.
• Platform improvement — analysing usage patterns to improve the overall user experience.

got55 respects your privacy and does not sell or rent your personal information to any third party. However, there are limited situations where got55 may need to share your information with the following parties:

• Payment service providers — payment gateways and transaction processors that help us handle deposits and withdrawals. These parties only receive the information needed to process your transaction.
• Gaming service providers — game developers that provide platforms to got55 may receive technical data required to ensure games function correctly and fairly.
• Regulatory bodies and law enforcement — got55 will disclose information to the relevant authorities when required by law or court order.
• Group companies — got55-related entities that assist in platform operations, subject to the same confidentiality obligations.

got55 implements strong technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or improper disclosure.

Among the measures used by got55 are data encryption during transmission using TLS protocols, role-based access control (RBAC) to ensure only authorised staff can access sensitive data, continuous security monitoring, and security audits carried out periodically by independent parties.

The retention period for your personal data depends on the type of information and relevant legal requirements. Generally, account records and financial transaction records are kept for as long as your account is active and for the period required after account closure to meet regulatory obligations and resolve any disputes that may arise.

As a got55 member, you have the following rights regarding your personal data. got55 will endeavour to handle each request within a reasonable time:

• Right to access — You may request a copy of the personal data we hold about you. Requests can be submitted through our support channels.
• Right to correct — If any of your personal information is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly in your account profile settings.
• Right to delete — In certain circumstances, you may request deletion of your personal data. Please note that some records may need to be retained for legal compliance reasons.
• Right to object to processing — You may object to the processing of your data for specific purposes such as marketing communications.
• Right to withdraw consent — Where data processing is based on your consent, you may withdraw that consent at any time, although this may affect our ability to provide certain services.

To exercise any of the above rights, please contact the got55 support team via Live Chat available 24/7 or via our support email. We will verify your identity before processing any data-related request.

got55 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

There are several types of cookies used by got55:

• Essential cookies — Required for basic website functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Help us understand how visitors use our platform so we can improve it. Information collected is aggregated and does not identify individuals.
• Functional cookies — Allow the platform to remember your preferences such as language, display settings and login information for ease of use.

You can control and manage cookies through your web browser settings. Most browsers allow you to view, manage, delete and block cookies. Please note that disabling certain cookies may affect the functionality of the got55 website.

The got55 website may contain links to third-party websites in certain contexts, including payment service providers. got55 is not responsible for the privacy practices of those external websites.

got55 recommends that you read the privacy policy of each external website you visit, as this Privacy Policy applies only to the got55.one platform and services provided directly by got55.

got55 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to members via their registered email or in-account notification before the changes take effect.

got55 encourages you to review this Privacy Policy from time to time to stay informed about how we handle your personal information. The date of the latest update will always be shown at the top of this document.

If you have any questions, concerns or complaints regarding this Privacy Policy or how got55 handles your personal data, our team is ready to assist you.

You can reach the got55 Data Protection Officer through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week in Malay and English. This is the fastest way to get a response.
• Support Email: [email protected]

Please state "Data Privacy Enquiry" in the subject line of your message to ensure your enquiry is handled by the right team. got55 aims to respond to all privacy-related enquiries thoroughly and within a reasonable time.